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Travel Technology
Investment Trends

2024

Airports

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Foreword

Introduction

01 Investment Plans

02 Investment Priorities

03 Disruption management

04 Sustainability

Conclusion

Methodology

03Disruption management

Some 52% of airports are seeing more disruption than before the COVID-19 pandemic, with a further 32% seeing about the same levels. Only 14% reported less disruption than 2019.

Respondents were split on whether disruption would return to its pre-pandemic norm. 

Some 48% feel elevated levels of disruption
 are here to stay, with 38% saying disruption
 ‘will eventually’ return to 2019 levels.
Top challenges when managing disruption:

%

Lack of data and insights
about upcoming disruption

%

Difficulty cascading key information between
stakeholders during disruption events

%

Last minute provision of
information from airlines

%

Lack of automated planning to reallocate
resources to meet new airline schedules

%

Manual communication
channels like phone / email 

%

Fragmented systems provide different
situational awareness to stakeholders

Everyone agreed there are challenges when managing disruption. The most
 significant relating to a lack of timely information and an inability to share key
 information amongst stakeholders.

Top direct and indirect airport costs arising from disruption: 

Only 4% of respondents said disruption didn’t result in additional costs
 for their airport. Airports see disruption adding cost in four key areas.
 Interestingly, more airports cited the impact of indirect costs than any
 other area.

Airport leaders agree there are a wide range of capabilities that could
 improve how disruption is managed. Respondents particularly highlighted
 technology that can automate disruption response, deliver a common
 situational awareness and provide advanced warning of potential disruption.

54%

Brand damage from disruption has
 an indirect cost

46%

Reduced flight / passenger movements
 impact aeronautical revenues 

50%

Disruption leads to reduced spend at retail
and leisure facilities 

46%

Inefficient use of airport resources
 hits bottom-line

Top capabilities to improve disruption management: 

Amadeus recently interviewed a number of industry leaders from airports,
 airlines, ground handlers and industry bodies as part of a dedicated report,
 to better understand how the industry is working to mitigate disruption.

58%

The ability to automatically optimize the re-allocation of airport resources like stands and gates in seconds based on revised airline flight schedules during disruption events

40%

Improved information sharing with other airports for an understanding of the impact of disruption on entire air transport network 

48%

Single technology platform where all stakeholders could gain a common situational awareness and communicate digitally in one place 

38%

Data analytics that could analyze the airport’s response to disruption scenarios offering insights to improve in the future

48%

Data analytics that could predict when disruption is likely to occur offering advanced warning
 

36%

Better cascading of information amongst stakeholders (e.g., if a plane’s fault detection system was able to alert all stakeholders instantly when an issue occurred) 

Disruption is the issue of the day and every organization across the industry wants to improve operational performance. 

Holger Mattig

SVP Product Management, Airport and Airline Operations, Amadeus

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04Sustainability
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02Investment
Priorities