Some 92% of Business Travel Agency respondents said it is at least ‘important’ that booking tools adhere to the various travel policies of corporate customers when searching and booking. Moreover, some 41% said this was ‘very important’.

At the same time, when asked which capabilities are most important in a booking tool, Business Travel Agencies said interaction with the agency’s own systems (55%) and access to the most relevant content from the widest range of sources (53%) were front-of-mind. Harmonization of the search, book and servicing flow also scored highly, cited by 49% of respondents.