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03Sustainability
Travel is increasingly focused on sustainability, understanding that the environment, communities and destinations around us matter. The industry is working to make travel a force for social and environmental good. This is a collaborative effort, with many stakeholders sharing a responsibility to protect and improve the people and places impacted by travel, to ensure the industry continues to make a positive contribution to the world.
Business Travel Agencies share this sustainability ambition, with 94% of respondents saying it was ‘important’ for their customers to understand the environmental impact of each trip.
Perhaps this helps to explain why some 88% of Business Travel Agencies say sustainability objectives are important when prioritizing technology investments. Business Travel Agents showed a sense of confidence around progress for environmental, social and governance objectives.
82% of Business Travel Agencies are confident they can show tangible steps taken when it comes to ‘environmental sustainability,’ with the figure rising to 87% when it comes to ‘social sustainability’. When it comes to ‘governance,’ some 83% of Business Travel Agencies are confident they can show concrete steps.
In terms of investment priorities, 24% of Business Travel Agencies are planning to spend on systems to manage transparent data reporting, while 31% are seeking software to weigh the environmental impact of different travel choices. Generative AI interfaces to suggest more sustainable travel options were attractive to a quarter of the Business Travel Agencies surveyed, while intelligent search optimization to promote less popular destinations and reduce overtourism was considered desirable by 31% of respondents.
“Business Travel Agencies are beginning to integrate carbon emissions information into search.”
Olivier Girault
Head of Sustainability Solutions, ESG Office
Amadeus
