When asked about providing passenger services from new locations, only 8% of respondents said this would not be valuable. 

As passenger processing technology moves to the cloud, it’s becoming possible for passengers to be checked-in by agents from anywhere. The passengers’ bags are then securely transported to the terminal and injected into the standard baggage flow, with a secure chain of custody. 

When airport leaders were asked about this trend, they saw the biggest opportunity in serving passengers at new locations around the terminal (52%), but significant numbers also expressed interest in hotels, city centers and major events too.